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Happy Holidays!

MDC Student Services offices will be open during the Winter Recess for in-person assistance on the following dates:

Thurs. Jan. 2, from 10 a.m. - 7 p.m. | Fri. Jan. 3, from 8 a.m. - 4:30 p.m. | Sat. Jan. 4, from 9 a.m. - 1 p.m.

Visit our Student Support Page for more information.

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Student Resources

Distance Learning Complaint Process

Concerns in Online Classes

As a first step, students are encouraged to discuss their concerns directly with the online faculty, if that is not satisfactory the student must follow the MDC online supervisory chain of command as listed below.

Distance Learning Complaint Process for Out of State Students

If you are an out-of-state student taking online courses via MDC Online and you believe that your complaint still has not been addressed satisfactorily by the College and you have fully exhausted the complaint or grievance procedure at the College, then you must complete the applicable state grievance procedure by contacting the Florida Department of Education Florida College System. For additional information, visit the FLDOE File a Complaint page. If you feel your complaint has not been addressed satisfactorily by the Florida Department of Education Florida College System, then you may appeal the complaint to the FL-SARA Council via the SARA Portal Entity in FL within two years of the incident. For additional information, visit: Concerns Regarding a FL-SARA Approved Institution.

For more information, please see MDC Procedure 4032 Student Complaints.

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ALT Helpdesk Services

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The Student Support Center can help resolve technical issues and answer questions about current and future courses and semesters. Current and prospective students can search the knowledge base for information as well as submit a support ticket by clicking on the ALT Helpdesk Services button above.

  • For more information and assistance, please contact our Student Support Center:

    Phone:
    305-237-3800
    Schedule an Appointment:
    Set up an appointment to meet with an MDC Online Student Support Team Member
    Hours:
    Monday - Thursday: 8:00 a.m. – 7:00 p.m. ET
    Friday: 8:00 a.m. - 4:30 p.m. ET

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Miami Dade College Distance Learning Complaint Procedures for Out of State Students

Miami Dade College desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Out of state students who are enrolled in a Miami Dade College online course who have a complaint about a course or experience should go to the Students' Rights & Responsibilities website and select the Student Complaints link to view the MDC Student Complaints Procedure (4032).

Distance education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For addition information on the complain process, please visit the FL-SARA Complaint Process.