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Student Resources

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We Are Here to Help You Succeed

MDC Online is committed to student success by offering several support options for students:

  • Technical Support
  • Admissions and Preparation
  • Advisement, Course Selection and Registration
  • Proctored Testing Information
  • Getting Started Each Term
  • General Course and Textbook Information

Please be prepared to include MDC ID, reference number of a course and/or contact information.

Need Help?

The Student Support Center can help resolve technical issues and answer questions about current and future courses and semesters. Current and prospective students can review knowledge base articles and submit a support request by visiting the ALT Helpdesk Services.

Student Resources

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ALT Helpdesk Services

Get Help

The Student Support Center can help resolve technical issues and answer questions about current and future courses and semesters. Current and prospective students can search the knowledge base for information as well as submit a support ticket by clicking on the ALT Helpdesk Services button above.

  • For more information and assistance, please contact our Student Support Center:

    Phone:
    305-237-3800
    Schedule an Appointment:
    Set up an appointment to meet with an MDC Online Student Support Team Member
    Hours:
    Monday - Thursday: 8:00 a.m. – 7:00 p.m. ET
    Friday: 8:00 a.m. - 4:30 p.m. ET

MDC Online Student Resources

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MDC Policies

Miami Dade College Distance Learning Complaint Procedures for Out of State Students

Miami Dade College desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Out of state students who are enrolled in a Miami Dade College online course who have a complaint about a course or experience should go to the Students' Rights & Responsibilities website and select the Student Complaints link to view the MDC Student Complaints Procedure (4032).

Distance education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For addition information on the complain process, please visit the FL-SARA Complaint Process.