Overview
Refunds are issued when a refundable credit appears on a student’s account. Any out-of-pocket payments, including those made through the Nelnet Payment Plan, that qualify for a refund will first be applied to any outstanding balance before being refunded to the student. Refundable credits may result from:
- Overpayments (general/non-financial aid refunds)
- Financial aid disbursements (financial aid refunds)
Financial Aid Disbursements
A Financial Aid Disbursement refers to the excess aid remaining after all eligible tuition charges and outstanding balances have been covered. Refunds may be delayed based on:
- Disbursement Schedule: Financial aid refunds are processed twice weekly, typically on Monday and Thursday, through a nightly scheduled process.
- Account Holds: Refunds will not be processed if there is a hold on the student’s account.